If you are the account holder, your verification must be in your own legal name and not in anyone else's name. If the documents are found to be incorrect, the account may be locked so it is important that you correct them as soon as possible.
Please contact our Support Team via ChatBot (bottom right of your screen) or other channels or email as soon as possible with your account verification information.

When you sign up for a Glovice VC account, you can choose to create a demo account or a live account during registration.
If you want to fund your Live account and start trading, you need to complete the following steps:
  1. Email verification
  2. Fill in your personal information
  3. Upload KYC documents including Identity Verification documents and Address Verification documents

Recommendation: Open an account in your country of permanent residence. If you are on vacation or traveling abroad, please wait until you return home before opening an account.
To facilitate the account verification process, you will need to verify your phone number and address, both of which must match the country you are registered in.
As a result, if you open an account in a country where you are only temporary, you may face difficulties later (when you have to complete the account verification process).
If your current situation cannot meet the recommendation:
POI (Document of Identity Verification) To complete the POI verification process, you should always provide identification issued in your country. This step does not consider the country you have registered your account with and where you are currently residing.
Let's look at a few examples of this:
• If you are a Malaysian citizen living in India and have opened an account there, you will need to provide identification issued by the Malaysian government to verify the POI.
• If you are an Indian citizen registered for a Glovice VC account in Pakistan and currently undergoing the verification process in South Africa, you will still need to provide an ID issued by the Indian government.
POA (Document of Verification of Address) To complete the POA verification process, you will need to provide an address verification document issued in the country where you have registered your account.
Let's take a look at some examples below:
• If you are an Indian citizen registered for an account in South Africa, you must provide proof of address issued in South Africa.
• If you are an Indian citizen who has registered a Glovice VC account in India and is currently undergoing the verification process in South Africa, you will still need to provide an address verification document issued in India. The reason is that you selected India as your country of residence during the account opening process. If you have moved to live permanently in South Africa, open a new account in South Africa.
If you move to another country after verification, contact our Support Team to change the address on your account. Always keep your account up to date with the most accurate information.

When you sign up for an account with Glovice VC, you will need to enter some personal details such as your name and date of birth. You may have accidentally entered a nickname or worse, made a typo.
In this article, we'll show you what to do when you want:
• Fixed typo when registering
• Change the name used when registering
Fixed typo when registering
Our experts always name the account the same as it appears on the documents uploaded during the registration process. If you mistyped your name, you should do the following:
1. Submit identification with your exact name.
2. Make sure the documents meet our requirements.
3. Once approved, your account name will be edited to match the document.
4. If you wish, you can also email us to notify us of the necessary changes.
Change the name used when registering
• Registered under someone else's name - We always ask you to provide correct information when registering an account. If you have registered with an incorrect name or someone else's name, this name will not be accepted. During the verification process, your documents will be rejected due to name mismatch.
Solution: Sign up again with the correct credentials and with a different email address.
• Valid name change - If you've changed your valid name, we can help you properly rename your account.
Solution: Send an email to the support team with proof of name change and new ID. Accordingly, you will also need to upload identity verification documents to your Glovice VC account again. Once approved, your account registration name will be revised.

When you sign up for a Glovice VC account with Glovice VC, you can choose to create a demo account or a live account during registration.
If you want to fund your Live account and start trading, you need to complete the following steps:
1. Email verification
2. Fill in your personal information
3. Upload KYC documents including Identity Verification documents and Address Verification documents

First, you need an active email address.
You need to take a few steps to complete the profile during verification process. Verification steps include:
• Complete the Address Information
• Complete the Financial Information
• Create a live/demo MT4 account
• Upload KYC Document including Identity Verification documents and Address Verification documents

Step 1: Visit Glovice VC and click Log In : KJ-Glovice VC Step 2: Select Forgot password
Step 3: Enter the email address used to register with Glovice VC
Step 4: Click Reset password and go to the check email
Step 5: Click Reset password in the email you received
Step 6: In the Confirm password box, enter the new password you want to change and press Reset password

No, unfortunately, you cannot change the email address you used to register

No, we do not offer more than one Glovice VC account per email address. You are able to create a new Glovice VC account with a new email address, however, both will remain separate, with their own Glovice VC account and password.

5000 KB per document uploaded
The size limit is per document uploaded, you may upload more than one document if you wish.
The accepted file types are JPEG, PNG, GIF, BMP and PDF.

The top corner of the screen shows "Document Verified". You have successfully applied for KYC document upload.

You should receive a response on the identity verification or address verification within 1 working day for each submission.

You do not need to sign the Client Agreement. However, you need to accept it by clicking “Agreement to Client Agreement/AML Policy/Privacy Statement”during the registration process.

You can only trade and withdraw your money when you have completed all the verification steps.

The trading account may not have enough funds to complete the withdrawal request. Please confirm the following:
- The trading account selected for withdrawal is the correct one.
- There are enough funds in the selected trading account for withdrawal.
- The conversion rate of the selected currency makes the withdrawal amount insufficient.
For further assistance:
If you have confirmed the above and are still getting the "not enough funds" error, please contact Glovice VC Support and provide the following details for assistance
- Trading account number.
- The name of the payment method you are using.
- Screenshot or image of the error message you're getting (if applicable).

If this issue occurs, it is best to contact our Support Team for assistance.

Deposit and withdrawal processing times may vary. Clients' deposit and withdrawal requests will be confirmed within 1 working day, and the time within may vary from a minute to hours. In the meantime, Glovice VC understands the needs of the clients for faster processing, and automation for all clients' deposit requests is in development. For your information, withdrawal requests will be carefully monitored and evaluated as of means to prevent money laundering and other criminal/banned activities.

Yes, you can make deposits, withdrawals, and transfers on weekends and public holidays. However, as weekends and public holidays are not "business days", delays may occur as every transaction may be subject to verification.

Glovice VC offers a variety of account types designed to facilitate a variety of trading styles. It is not possible to recommend a specific account type without knowing one's personal preferences or trading style, but we can explain the features each account type can assist and encourage. You should learn more to find the ideal account type for you.
Standard Account Types
• Standard
• Micro
For the Standard Account, we provide the spread from 1. Furthermore, both Standard and Micro account offers 0.01 lots allowing for much smaller trading volumes which means less risk exposure; in other words, you will have more chances of "correction". The Micro account types are designed with all traders in mind, as the terms tend to be typical and widely applicable. The main feature of these accounts is the low minimum deposit depending on the payment method used (as low as 100 USD), a feature that makes these accounts accessible to newbies.

The demo account is great for you to practice and get familiar with MT4 before getting into real trading. When you sign up for a Glovice VC account, you will be given a choice to make a demo account or a live account.
After registration, keep up with the following instructions:
1. Select “My Account” to create in the left menu bar
2. Switch to “Demo Account” tab
3. Click the “Create Demo Account” button on the right
4. Fill in the required information and choose "Demo Account" for the account type
5. Click the “Create Account” button
Congratulations ! You have added a new test account to the test section in the My Account section.

No. We are only providing USD as our currency.

To find your trading account number in your Glovice VC account:
Log in and go to the My Accounts tab.
This is the page for all your trading accounts. You will see your trading account numbers here as well.

In this case, you can contact support for assistance.

The major difference is that with Live accounts you will trade with real funds, while Demo accounts use virtual money with no real value to trade.
Other than that, the market conditions for Demo accounts are exactly the same as they are for live accounts, making them ideal for practicing your strategies.
If you would like to try a Demo account for yourself, sign up and choose the amount of virtual money to practice with.

  1. Login to Dashboard
  2.The left side shows the menu bar
  3. You click on My Account. This is the page where all your trading account information is displayed.
The account type is also shown when choosing to Create an account

This will depend; your Proof of Address should always match with your permanent residence, but you can trade while traveling temporarily abroad. However, if you are moving permanently to another country, you will need to update your account to reflect this in order to stay within Glovice FX’s Client Agreement.
It is important to ensure access to our Security Type while abroad, or you will not be able to confirm trading account activity.

1. If you are trying to close a trade during weekend hours, it will fail to close until the market reopens; please follow the link for Forex trading hours to find out when is best to close trades.
  timezoneconverter
2. Another possibility is that One-Click-Trading is not active, in which case a confirmation window would’ve appeared when attempting to close the trade. Choosing to turn it on when prompted still would not have closed the order, so you will need to again close the trade after turning this feature on.
If you are still experiencing issues closing the trade, please contact Support with your information on hand, and we may be able to assist you further.

Yes. We do not encourage others to trade on your behalf, this is very risky. We also do not restrict others from trading on your account if your account has been fully identified.
This is all under your consent to accept the risk. Please consider your account.

This is risky with your account. You should immediately change your trading account password. If you have any problems, you can quickly contact us via chatbot on our website  https://kj-glovicevc.com/ or send a help email to support@kj-glovicevc.com.

• Spread is the difference between the buying price (Buy or Ask) and the selling price (Sell or Bid) of a product.
• Spread is one of the costs that are always present when trading.
• the smaller the Spread (smaller), the lower the transaction cost.
The spread, also known as the Spread in the financial markets, is the difference between the Ask price of a product and the Bid price of a product. when placing an order on the market, the Spread is also the main cost of the order. the smaller the Spread, the lower the transaction costs. the wider the Spread, the higher the price. You can also view the Spread as the minimum distance the market has to move in your favor before You can start making profits.

Please click on the link below and follow our instructions. https://www.youtube.com/watch?v=8au0Ja7i9Ic

Typing in the wrong username or password will trigger an "Authorization Failed" message on MT4.
Please double-check
  • Your Login ID.
  • Your Master/Invertor Password.
  • Select the correct server type your account is using.

There could be a few possible reasons for this.
1. Login information is incorrect You can confirm your account number in your Glovice FX account. Under “My Account,” the number of your trading account is displayed with the MT4 label and a Live or Demo tab. Confirm that this account number and the number you used to sign in are the same.
2. Incorrect password Make sure you use the correct Master Password when logging in. If you forget your password, you can change it in your Glovice FX account under My Account. Click on the gear icon on the right side of the account and select "Master Password" to generate a new password. Use this new password and try logging in again.
3. Incorrect server If it is a live account, the server would be "MT4 - KJLive". On the other hand, if it is a demo account, the server would be "MT4 - KJDemo".

If you’ve been able to log in to your trading account, but the New Order button appears grayed out and inactive, it is likely you are logged in with read-only access.
Read-only access (investor mode)is a mode in which one can observe a trading account in real time, but all trading actions are disabled.
You might enter this mode by accidentally entering the investor password instead of the master password.
You can quickly verify this by looking in the Journal tab of your trading terminal for an entry that says “trading has been disabled - investor mode”.
If this message is shown, click File > Login to Trade Account and enter your master account password. The trading terminal will now show the New Order button as active and usable.
Otherwise, go to your Glovice FX account and click the Gear button-Master account button if you would like to change your master account password. You can then use the new master password to log in to your trading account.

This error occurs when a trader attempts to open trade but there aren’t enough funds to cover its costs; check details about the margin and spread the cost of a trade action for more.

It is likely that you are using an old version of the MetaTrader platform.
To fix this issue, upgrade your MT4 to the latest version and restart your platform.

The likely cause of this error is that you are logged into your account with a Read-Only Password (Investor mode). The investor password is used to share your account with others while disabling all trade functions.
Follow these steps to solve the error:
  • Log out of the trading terminal.
  • Log back into the trading terminal with your master password.
You will be set now and please attempt to trade again.

The final decimal place of the price in Forex is called a point. In commodities, index futures, or stocks, a point is one complete number. In the context of Forex, a pip is equal to ten points.

Based on the UTC (Universal Time Coordinated) +8,
Glovice VC's trading market is open only during the weekdays and closed on the weekends.
Follow for more details:
Monday: Opens at 00:05 (UTC+8).
riday: Closes at 23:55 (UTC+8)
Trading Break: 23:55 ~ 00:05 (UTC+8)